Shipping policy

General

EaseNordic ships to the following countries: Finland, Austria, Belgium, France, Germany, Greece, Ireland, Italy, the Netherlands, Portugal, Spain, Croatia, Poland, Denmark, Norway, Sweden, Switzerland, the United Kingdom, the United States, Canada, Mexico, Argentina, Brazil, Chile, Colombia, Ecuador, Peru, Saudi Arabia, the United Arab Emirates, South Africa, Hong Kong, Indonesia, Malaysia, the Philippines, Singapore, Thailand, Australia and New Zealand. We do not currently ship to other countries. All orders are processed after the order confirmation.

Processing time

Orders are usually processed within 1–3 business days of receiving payment.

During campaigns or periods of exceptionally high demand, processing may take slightly longer.

Delivery time

Estimated delivery time outside Finland: 3–10 business days.

Delivery times are estimates and may vary, for example due to:

  • carrier congestion
  • customs clearance
  • local delivery practices
  • weather conditions
  • other force majeure events

Shipping costs, free shipping and return fees

Prices are shown in your local currency. Shipping costs are shown at checkout before you confirm your order.

Country Shipping Free shipping from Return shipping fee Reshipment fee Cancellation deduction
Austria, Belgium, France, Germany, Greece, Ireland, Italy, Netherlands, Portugal, Spain 2.99 € 64 € 7.80 € 15.02 € 12.68 €
Croatia 2.29 € 50 € 6.00 € 12.00 € 9.80 €
Poland 9.99 zł 220 zł 27 zł 52 zł 44 zł
Sweden 34 kr 720 kr 88 kr 170 kr 140 kr
Norway 33 kr 700 kr 86 kr 160 kr 140 kr
Denmark 22 kr 480 kr 58 kr 110 kr 95 kr
Switzerland CHF 2.79 CHF 61 CHF 7.40 CHF 14 CHF 12
United Kingdom £2.79 £61 £7.40 £14 £12
United States $2.79 $59 $7.20 $14 $12
Canada C$4.49 C$96 C$12 C$23 C$19
Mexico MX$49 MX$1,000 MX$130 MX$240 MX$210
Argentina ARS 4,300 ARS 91,000 ARS 11,000 ARS 21,000 ARS 18,000
Brazil R$14.99 R$310 R$38 R$73 R$62
Chile CLP 2,700 CLP 58,000 CLP 7,000 CLP 14,000 CLP 11,000
Colombia COP 9,000 COP 190,000 COP 23,000 COP 45,000 COP 38,000
Ecuador $2.79 $59 $7.20 $14 $12
Peru S/ 9.59 S/ 200 S/ 25 S/ 48 S/ 41
United Arab Emirates AED 13.99 AED 300 AED 37 AED 71 AED 60
Saudi Arabia SAR 14.99 SAR 320 SAR 39 SAR 75 SAR 63
South Africa R37 R800 R97 R190 R160
Hong Kong HK$31 HK$650 HK$80 HK$150 HK$130
Singapore S$3.99 S$86 S$11 S$20 S$17
Malaysia RM12.99 RM270 RM33 RM63 RM54
Thailand ฿89 ฿1,900 ฿230 ฿450 ฿380
Philippines ₱96 ₱2,100 ₱250 ₱480 ₱410
Indonesia Rp 57,000 Rp 1,200,000 Rp 150,000 Rp 290,000 Rp 240,000
Australia A$5.19 A$110 A$13 A$26 A$22
New Zealand NZ$6.39 NZ$140 NZ$17 NZ$32 NZ$27

"Cancellation deduction" is the amount deducted from the refund if an uncollected order is cancelled (see Uncollected and returned shipments below).

Tracking

Once your order has shipped, you will receive a shipping confirmation by email together with a tracking number (if available).

Tracking information is updated in the carrier's system as the shipment moves along.

Customs, duties and taxes

  • EU: prices include VAT. No customs duties are charged.
  • Outside the EU: local import duties and taxes may apply and are charged by your local customs authority on delivery, unless they were collected at checkout.

Delivery problems

If:

  • your parcel is exceptionally delayed
  • the tracking information does not update
  • your parcel does not arrive

please contact our customer service so that we can look into the matter with our shipping partner.

Lost shipments

If the carrier loses a shipment, we will investigate the matter with the carrier and either send a replacement product or refund the order. We may ask for additional information. The time needed to resolve the matter depends on the carrier.

Uncollected and returned shipments

You are responsible for making sure the delivery address and contact details are correct and for collecting the shipment within the pickup period.

If a shipment is returned to us because it was not collected or because of incorrect information, we will contact you and you can choose:

  1. Reshipment: the reshipment fee for your country (see the table above), which covers the cost of the return and the new delivery. The shipment is sent once we have received payment.
  2. Order cancellation: the order amount is refunded minus the cancellation deduction for your country (see the table above).

If you do not respond within 14 days of our contact, the order will be cancelled and refunded as described in option 2. If the shipment is returned due to an error by the carrier or EaseNordic, reshipment is free of charge.

Limitation of liability

EaseNordic is not liable for delivery delays caused by carriers, customs, logistics disruptions, weather conditions or other force majeure events. This does not limit your statutory consumer rights.


Returns and refunds

We want you to be able to order from EaseNordic with confidence.

Our return terms, including the statutory 14-day right of withdrawal, EaseNordic's 30-day right of return and refunds, are set out in our Refund Policy.


Contact details

EaseNordic – Scalevia Oy
Business ID: 3563333-4
asiakaspalvelu@easenordic.com

Kyösti Kallion tie 4 B
00570 Helsinki
Finland